Returns

Reflection period/returns

It can sometimes happen that you want to return an order. Maybe because you don't like the product or maybe there is another reason why you would not like to have the order. Whatever the reason, you have the right to return your order until 14 days after receipt without giving any reason to cancel. We always ask you what the reason for the return is in order to improve our customer service, but you are not obliged to give it.

You have after cancellation another 14 days to return your product. You will receive the full order amount including shipping costs credited if you return the entire order. Should you return a part of the order, we will only credit the subtotal of the products excluding shipping costs. The cost of returning your home to the store is at your own expense. These costs are about 7.50 per package from the Netherlands and Belgium, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product with all accessories and, if reasonably possible, in its original condition and packaging will be returned to CrowdFinder. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation in the value of the product on to you. So please treat the product with care and make sure it is well packed when returning.

Exchange your product?

Do you want to exchange your product? That is not a problem at all. You can contact [email protected]. However, you will be responsible for the cost of returning the product.

I gave the wrong delivery address!

Have you accidentally given the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.