General terms and conditions

Article 1: General provisions

The e-commerce website of CrowdFinder, VAT BE 0774.724.548, offers its customers the possibility to do an online purchase of the products from its webshop online.

These General Terms and Conditions ("Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the web store of CrowdFinder, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, except where they have been previously, expressly accepted in writing by CrowdFinder.

Article 2: Price

All prices stated are expressed in EURO, and always include VAT and all other other duties or taxes to be borne by the Customer.

If any delivery, reservation or administrative costs are are charged, this will be stated separately.

We reserve the right to request price increases from manufacturers, suppliers, etc. between the date of order and the date of delivery to be charged to the Customer. The Customer also reserves the right to cancel the order due to the price increase and request a refund.

The price statement applies exclusively to the articles and are described word for word. The accompanying photos are decorative and can have elements which are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are created with the greatest possible care, it is still possible that the that the information offered is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind CrowdFinder. CrowdFinder is what the accuracy and completeness of the information offered is only bound by an obligation of means. CrowdFinder is in no way liable in case of obvious material errors, misprints or printing errors.

If the Customer has specific questions about e.g. availability, delivery time or delivery method, we request that the Customer first contact our customer service department in advance.

The offer is always subject to availability and may at any time be modified or withdrawn by CrowdFinder. CrowdFinder can not be held responsible for the unavailability of a product. If an offer has a limited validity or under conditions, this is explicitly stated in the offer.

Article 4: Online purchases

The Customer can add the product to the shopping cart and continue the procedure by choosing a delivery method. The Customer can choose to have it shipped or select a pickup point. The pick-up points can always be used free of charge. At shipping, a shipping cost will be charged.

When the Customer chooses a payment method, the Customer will receive an overview before the Customer proceeds to pay. When the Customer places the order this is binding with a payment obligation. This is also shown on the overview page.

After payment, the Customer is taken to the order page and always receives an email of the confirmation of the order. An e-mail is only sent if a bank transfer is chosen or if the order is has been placed. The Customer will not receive an email if the payment has failed, cancelled or expired.

The Customer has the choice between the following payment methods:

via bank card (Bancontact or iDEAL | Wero)
via PayPal
via creditcard
by bank transfer to account number BE42 7370 5753 1854

CrowdFinder is entitled to refuse an order due to a serious shortcoming of the Customer with respect to orders in which the Customer is involved.

Article 5: Delivery and execution of the contract

Shipping to Belgium and the Netherlands is free for orders containing at least €100 in physical items. Purchased gift cards and gift wrapping do not count towards this threshold. Paying with a gift card or coupon does not reduce the amount counted towards the shipping threshold.

Articles ordered through this webshop are delivered in Belgium, the Netherlands, Germany and France and other countries mentioned on our Pick-up and shipping page.

The delivery will be done by DPD and PostNL. The shipping costs vary by country and is subject to change. The customer can always find the current shipping costs when the Customer is at the order overview.

Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer's residence within 30 days of receipt of the order. Generally, the order will be shipped within 1 business day if the order in its entirety is in stock. Should any of the products not be in stock, this because it is in pre-order or on order, then we will wait with the shipment.

The Customer also has the choice to pick it up in a pickup point, this is usually stocked as soon as possible. It is also possible that a part of the order is already stocked at the chosen pickup point, but the other products not yet because they are not yet in stock.

Any visible damage and / or qualitative deficiency of an item or other shortcomings in the delivery, must be reported by the Customer immediately reported by Customer to CrowdFinder.

The risk of loss or damage shall pass to the Customer as soon as he (or a third party nominated by it and who is not the carrier) has acquired physical possession of the goods. However, the risk already passes to Customer upon delivery to the carrier, if the carrier has been instructed by Customer to transport the the goods and this choice was not offered by CrowdFinder.

Article 6: Retention of title

The items delivered remain the exclusive property of CrowdFinder until fully paid by the Customer.

The customer undertakes, if necessary, to inform third parties of CrowdFinder's retention of title, for example to anyone who the articles not yet paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers purchase items online from CrowdFinder.

The Customer has the right, within a period of 14 calendar days without Statement of reasons to withdraw from the agreement.

The withdrawal period will expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, the Customer must inform CrowdFinder, located at Halfstraat 5 unit 16, 2630 Aartselaar, Belgium, which can be reached at [email protected] via an unequivocal statement (e.g. written by post or e-mail) of its decision to withdraw from the agreement.

In order to comply with the withdrawal period, the Customer must send its communication regarding its exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must send the goods without delay, but in any case no later than 14 calendar days after the day on which it communicated its decision to revoke the agreement to CrowdFinder, return or hand over the goods to CrowdFinder, located at Halfstraat 5 unit 16, 2630 Aartselaar, Belgium. The Customer is in time if he returns the goods before the period of 14 calendar days has expired.

The direct cost of returning the goods will be borne of the Customer. The costs are estimated at a maximum of approximately EUR 18.00.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied, and manuals. If the returned product is in any way disminished in it's value, CrowdFinder reserves the right to hold hold the Customer liable and claim compensation for any diminished value of the goods resulting from Customer's use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

All returned items will be examined carefully. The basic premise here is that the Consumer may only inspect the item as they would be permitted to do in a retail store. Returned articles must not have been used. When an item has undergone a depreciation due to the use of the Customer, this will be charged to the Customer.

If the Customer cancels the agreement, CrowdFinder will refund all payments received from the Customer up to that point, excluding standard delivery charges, to the Customer within a maximum of 14 calendar days after CrowdFinder has been informed of the Customer's decision to revoke the agreement. For sales contracts, CrowdFinder may wait to refund until it has received all goods back.

Any additional costs resulting from Customer's choice of a method of delivery other than the cheapest standard delivery will not be refunded.

In the event of a cancellation after 14 days, storage costs may also be charged if an order is placed that cannot be dispatched immediately due to a pre-order or back-order. The amount of the storage costs can be up to 30% of the total amount of the products in stock.

CrowdFinder reimburses the Customer with the same payment method as with which the Customer has made the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer no costs will be charged for such reimbursement.

Article 8: Guarantee

By virtue of the Act of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantee leaves these rights without prejudice.

In order to invoke the warranty, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact the customer service and return the item back to CrowdFinder at their expense.

If a defect is found, the customer must inform CrowdFinder as soon as possible. In any case, any defect must be reported within a period of 2 months. After this period, any defect shall cease to exist. After this period any right to repair or replacement expires.

The (commercial and/or legal) warranty shall never apply to defects that occur as a result of accidents, negligence falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, alterations or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or improper use.

Defects that appear after a period of 6 months following the date of purchase, if applicable date of purchase, or delivery if applicable, are not considered to be hidden defects, unless the Customer can prove otherwise.

Article 9: Customer service

CrowdFinder's customer service can be reached via email at [email protected] or by mail at the following address Halfstraat 5 unit 16, 2630 Aartselaar, Belgium. Any complaints can be addressed to this address.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights that CrowdFinder has, in the event of non-payment or late payment from the date of the breach of contract, the Customer shall, ipso jure and without notice, owe an interest of 10% per year on the unpaid amount. In addition, the Customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, CrowdFinder reserves the right to take back items that have not been (fully) paid for.

Article 11: Privacy

The controller, CrowdFinder respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: processing the order.

You have a legal right to inspect and, if necessary, correct your personal data. Provided proof of identity (copy of identity card), you can reach CrowdFinder by written, dated and signed application, located at Halfstraat 5 unit 16, 2630 Aartselaar, Belgium, via [email protected], obtain a written notification of your personal data free of charge. If necessary, you can also request to correct the data that is incorrect, incomplete or not relevant.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. Your password is stored encrypted, so CrowdFinder has no access to your password.

CrowdFinder keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at [email protected].

Article 12: Use of cookies

We use necessary storage for signing in, your cart and your preferences. Google Analytics, YouTube videos and the Trusted Shops widget load only with your consent.

For security, signing in, your cart, checkout and your chosen language. Rejecting optional cookies does not affect these features. Blocking all cookies in your browser may prevent automatic sign-in.

We store your choice for 180 days. You can change or withdraw consent at any time using Cookie settings in the footer. When you withdraw consent, we reload the page to stop external scripts.

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Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

CrowdFinder's failure at any time to enforce or exercise any of the rights listed in these Terms will never be considered a waiver of such provision and will never affect the validity of those rights.

Article 14: Change of conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and CrowdFinder's general sales conditions. In the event of a conflict, these Terms and Conditions will prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law - Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).